Your reputation management matters

Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.


TAKE CONTROL OF YOUR ONLINE BRAND


Reputation Management allows you to take control of your online presence by allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more. Marketing is more than just advertising with digital marketing platforms, it's committing to bringing the best customer service you can to your customer through the services and products you offer.




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  Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and more, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).

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  Easily gather new reviews from delighted customers and ensure that negative reviews stay private.

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  Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business.

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  Monitor what your competition is doing online and build strategies to gain more customers in your area.

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  Save time by using one platform to monitor and analyze your social media efficacy.

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  View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.

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Reputation Management Executive Reports

Learn about what your customers love about your business!

Our executive reporting tool allows you the ability to continuously see the growth of your business using our many products and services. Transparency and trust is what we pride ourselves as a business to bring to you as our customer.


Customer service you can depend on

Fully Managed Customer Service

Managing the relationship you have with your customer is important, but very time consuming. With so much going on throughout your day as a business owner, it's no wonder so many businesses hire customer service specific employees to cover the bases of all things customer needs. 


There's just one problem - hiring customer service staff is expensive. Between training, on-boarding, starting salary and everything else that comes with hiring a customer service rep, it's a lot for a business to take on. 


The solution? Hire a company that can cut costs and give you back your time as a business owner.

Our three step customer service process

Client Needs Analysis

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We sit down with you the business owner to figure out the needs of your business, how we can help and what you need us to do as your customer service representatives.

Custom Built Systems

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We custom build a customer service system for your business. From analyzing online reviews, to managing social media. We cover all the bases, handle all inbound questions so you don't have to.

Monthly Reporting

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We build out and send monthly reports to showcase how our service is helping your business. and continually looking for ways to improve and serve your customers.

Packages To Fit Your Business

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More Than Marketing

BURNT FUSION

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